All the teams of Cartan Trade are mobilized to offer you the best quality of service and the excellence in your daily accompaniment. If however you meet a dissatisfaction, we commit ourselves to solve your complaint with the greatest diligence.
You can first contact your usual contact person for any complaint. In the absence of satisfactory answer, you can address a written complaint to us: claimsdepartment@cartantrade.com or Cartan Trade France – Claim Department – 1 Bd Victor 75015 PARIS (France).
In addition, a complaint form is available on our website. You will find it under the tab https://cartantrade.com/contact/. Please select the correct field for your request.
We undertake to acknowledge receipt of your request within a maximum of 10 (ten) working days from dispatch of your complaint. Within a maximum of 2 (two) months from the sending of your first written expression of dissatisfaction, we undertake to provide you with a written response, in a clear manner, adapted to the case in question and argued.
If the above-mentioned deadlines are not respected, or if you are not satisfied with the answers given, you can contact the Médiation de l’Assurance :
